This error message indicates a communication problem between Epson SureColor SC-P7500 / P9500: and software. The cause may be the network connection as well as the hardware itself.
Please check the following to solve the issue:
- Check the internal measurement unit of your printer and clean it, if necessary.
You can find detailed instructions in the maintenance section of the Epson user manual, which you can download from the manufacturer's website.
- Check the firmware version of your printers and update it, if necessary.
You can find information on the current firmware as well as the matching download file on the manufacturer's website.
- Check your hardware and replace it if it is defective.
- Check your network connection. Please ask your network administrator for help with individual configuration, if necessary.
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