In this case, an empty queue indicates either a wrong network configuration in the Hotfolder Service Configurator or an inactive GMG Hotfolder Service Monitor.
Click here and please eliminate the possible causes as follows.
- Start the GMG ColorServer Configurator.
- Open the tab Service Monitor.
- Navigate to the section Hotfolder.
- Is the checkbox next to Start Hotfolder as Service activated or deactivated?
The further procedure depends on this setting.
Proceed as follows if the checkbox is activated:
- Start the GMG Hotfolder Service Configurator.
- In the upper right, click the gear icon and choose Settings….
A new dialog opens. - Is the address under Server Address entered correctly? If not, please enter the correct address.
- Is the port under Server Port entered correctly? If not, please enter the correct port.
- Is the port under Queue Port entered correctly? If not, please enter the correct port.
- Confirm by clicking OK.
Now your files should be displayed correctly in the queue.
| By default, the name localhost is entered under Server Address, the port 8111 under Server Port, and the port 5555 under Queue Port. These settings may individually differ from your network configuration. If in doubt, please contact your network administrator to ask for the correct network settings. |
Proceed as follows if the checkbox is deactivated:
- Please make sure that the GMG Hotfolder Service Monitor is active. If it is deactivated, please restart it.
Now your files should be displayed correctly in the queue.
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