You are using software licensing and you get an error message like the below ones?
The serial number of the dongle is not recognized ? (=0.000.000.000)
A message in the license window says: "Your softlicensing system does not run"?
- Please select the "Create device file..." > "Create" option. A file will be saved to your desktop. Please send it to firstname.lastname@example.org and request a new license file.
- Load the new license file using the "Import license file..." functionality
Cause of the error:
Probably the configuration of your virtual machine has changed. As the software license is based on your system configuration, the license will become invalid (=is not recognized anymore, 0.000.000.000) as soon as changes are detected.
Please note that following components must remain the same:
- Machine ID
- Hard disk
- Network, Fixed IP is required!