Manage Licenses – GMG Support

All GMG licenses are managed via the Application Service. Here you can view your licenses, check their expiration date, update expired licenses, and add new ones — soft licenses included. When there is an internet connection, the service automatically transfers new licenses to your system. If you have any questions or problems related to your licenses, you can also use it to create a log file for our Support.

GMG Application Service

Open the Application Service

By default, the service runs as background process appservice.exe as soon as you start an installed GMG application. It regularly checks the current license status for your system. You can open it in all GMG applications via the menu option Update License....

Show all licenses at once

It does not matter which application you use to open the Application Service: you can always see a complete list of all GMG licenses on the system here. In GMG ColorServer Configurator, you can open it via License > License > Update License. Please note that dongle licenses can only be displayed if a dongle is connected.

In this license overview, you can also check the validity period of your temporary licenses. If the column Valid to shows the status Expired instead of a date, your temporary license has expired. Please contact one of our sales channel partners in time to purchase a new license and continue using the software as usual. They will clarify all the necessary details with you and ensure that you receive your new license as quickly as possible.

Receive new licenses automatically

The Application Service checks the current license status every hour. If there is an active internet connection, the service automatically transfers any changes from the GMG Cloud to your system. This also includes new licenses that we have activated for you.

If you have a valid Service Update Contract (SUC) or a valid Subscription, we will activate licenses for new versions without further request. If you have neither, you must order the new licenses first to have them activated and delivered via the cloud.

In the license overview under "Options" button in Application Service Options > Show version info, you can see when the status was last checked. If you want to update the status before the next auto-check, click Schaltfläche "Aktualisieren" im Application Service Refresh.

Add new licenses manually

If your system is not connected to the internet, you can also add new licenses manually. Please mention this when ordering a license or signing a Software Update Contract or Subscription. You will then receive your new license by e-mail as a .lic file. Save the file to an external storage medium and then connect it to the target system.

Switch a dongle license to a soft license

If you want to run your system without a dongle, you can have your dongle licenses switched to soft licenses via the Application Service. As soon as you request the change, your current dongle license will automatically be time-limited and can only be used for two more weeks. You must activate your soft license within these two weeks to be able to continue using your system without interruption.

We explicitly do not recommend the switch for every system. Please contact our Support first to make sure that a hardware-based soft license is suitable for your system. A switch cannot be undone without further ado.

Update a soft license for new hardware

Soft licenses are device-specific and apply only to the hardware for which they were created. If the hardware characteristics of your system change, you must have us update your soft license. The same applies if you want to use an existing soft license on another workplace.
To do so, create a device file with the Application Service on your changed or new system. Then send us this file together with your request. It contains all relevant information we need to create your new soft license.

Create a log file for error analysis

If you have any problems or questions regarding your licenses, you can create a log file with the Application Service. Then send this file together with your request to our Support. It contains all the relevant information and helps us to resolve your issue quickly and efficiently.

Information on license management via the Application Service does not apply to GMG ColorPlugin and GMG ColorPlugin licenses.