If you are still using a hardware dongle you should ensure that the following points have been checked.
Before installing a new GMG application:
- Close all running GMG applications: see here
- disconnect measurement devices
- disconnect the USB-over-network connection to the dongle (in case this is used)
Before starting the new GMG application:
- connect the USB-over-network dongle again (if the dongle is connected this way)
Please consider switching to online licensing.
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