GMG ColorProof FAQ

What To Do in Case of Error Messages?

• Why do I see a red x in the job status after printing?
• Error message: “The Standard Head is not mounted." / “e3StandardHeadNotMounted" / “Error in the application"
• Error Message: "No device found. Please reconnect your device and retry."
• Error Message: "Calibration Wizard cannot be started, because no measuring device has been selected"
• Error message: "Measuring device settings do not match." / "The selected measuring device could not be found. Do you want to keep the current device selected?"
• Error message: "Failure while sending printer data: 80004005"

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Epson SureColor SC-S80600

• Why does my medium not absorb the ink or deforms while drying?
• Does GMG offer own media for the Epson SureColor SC-S80600?
• How can I use my Epson SureColor SC-S80600 with GMG solutions?

Epson SureColor SC-P7500 / SC-P9500

• Can I use my printer with GMG DotProof?
• Why is my control strip not measured for the last job at a roll?
• Why does my printer eject unprinted media short before the roll ends?
• How do I prepare my Epson SureColor SC-P7500 / SC-P9500 for GMG ColorProof?

Epson SureColor SC-P5000 / SC-P7000 / SC-P9000

• Why does a white margin remain below my proofs?
• How do I prepare my Epson SureColor SC-P5000 / SC-P7000 / SC-P9000 for GMG ColorProof?

Epson Stylus Pro 4900 / 7900 / 9900

• How do I prepare my Epson Stylus Pro 4900 / 7900 / 9900 for GMG ColorProof?

Printers General

• Which printers are compatible for remote proofing?
• Can I use my custom profile for several printers?
• When should I adjust the paper feed?
• How can I adjust the paper feed?
• Why should I adjust the paper feed?

GMG ProfileEditor

• Can I create a high-resolution ICC profile from an MX4 file?

GMG DotProof

• Can I use GMG DotProof without 1-Bit TIFF files from the CtP-RIP?
• How can I use GMG DotProof with 1-Bit files from the CtP-RIP?
• What is a 1-Bit TIFF (.tif)?
• What is GMG DotProof?

GMG ColorProof GO

• ColorProof GO: Why do I not see any jobs even though GMG ColorProof is connected?
• Why does GMG ColorProof GO not connect to GMG ColorProof?
• Can I monitor several GMG ColorProof GO instances at the same time?
• Why does a user appear more than once in my overview?
• ColorProof GO: Why is a user displayed grayed out in my overview?
• ColorProof GO: How can I delete a user from my system administration?

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Network

• How can I use hotfolders from my workspace?
• Which ports and URLs are used by GMG ColorProof?
• Should I connect my printer via USB or the network?

Backup & Restore

• GMG ColorProof: How do I restore my system from a backup?
• How do I create an automatic backup on a regular basis?
• How do I create a backup?
• Should I create a backup of my installation?

Verification

• How can I create a GMG ProofControl standard for my own custom proof standard?
• Can I use GMG ProofControl Inline with my own custom proof standard?
• Why does GMG ProofControl Inline not print a label on the proof?
• What is GMG ProofControl Inline?
• Why does the spot color on my proof differ visually from the Pantone® color guide?
• Can I verify spot colors with GMG ProofControl / GMG ProofControl Inline?

Calibration

• What can I do if my calibration fails?
• Why does my printer calibration not start?

Media

• Can I deactivate the paper tint simulation?
• Whom can I contact if my media roll is defective?
• Where can I find further information on the GMG media portfolio, e.g. certificates?
• What is the shelf life of my GMG media?
• What should I take care of while handling my GMG media and proofs?
• What is the best way to store my GMG media and proofs?

Licenses

• What can I do if my license has expired?
• Where can I view my complete license status?
• Do I need a different license when running GMG ColorProof in a virtual environment?
• Can I connect multiple dongles to my PC?
• Does my dongle always have to be connected?

Download & Installation

• How can I uninstall GMG ColorProof completely?
• Can I run GMG ColorProof in a virtual environment?
• What should I consider for installation and configuration?
• Where can I find the latest GMG ColorProof version?

General Questions

• GMG ColorProof Hotfolders: Files are not recognized
• What is the definition of "multicolor"?
• Where can I find a summary of my processed jobs?
• Can I print my proof together with my company logo or other custom data automatically?
• Why is my job not being processed?
• Can I use different user roles in GMG ColorProof?

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