Anna-Joy Klenk
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Activity overview
Latest activity by Anna-Joy Klenk-
Anna-Joy Klenk created an article,
Error message: “The Standard Head is not mounted." / “e3StandardHeadNotMounted" / “Error in the application"
These error messages refer to the measurement devices X-Rite i1 Pro3 and X-Rite i1 Plus3. They are displayed if the ambient light sensor was not locked before measuring. Also, they are shown if usi...
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Anna-Joy Klenk created an article,
Error message: „The installation of MS VC 2017 Redist (x64) appears to have failed. Do you want to continue the installation?“
This message is shown during the installation if a more recent of the Microsoft Visual C++ Redistributable component is installed on your computer. You can ignore this message and continue the inst...
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Anna-Joy Klenk created an article,
Error message: "Connection to the dongle cannot be established. Please plug-in the dongle."
If no connection can be established to your dongle, this can be due to the hardware as well as the software. Is the LED on your dongle lit? If no, your dongle is defective and needs to be repla...
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Anna-Joy Klenk created an article,
Can I create a high-resolution ICC profile from an MX4 file?
No, but you can use GMG ProfileEditor to export the target values and actual values into a CGATS text file instead. This file can then be used in common ICC profiling solutions as a basis for the p...
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Anna-Joy Klenk created an article,
How do I restore my system from a backup?
You can find the function to restore your system from a backup file in the GMG ColorServer Configurator under Server Configuration > Backup and Restore. Start the GMG ColorServer Configurator. ...
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Anna-Joy Klenk created an article,
How do I create a backup?
GMG ColorServer provides an integrated backup function. You can find it in the GMG ColorServer Configurator under Server Configuration> Backup and Restore. Start the GMG ColorServer Configurato...
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Anna-Joy Klenk created an article,
Should I create a backup of my installation?
We recommend you to backup regularly, as this will allow your system to be restored in case of emergency. If required, a backup can also be used for migrating your installation to another system.
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Anna-Joy Klenk created an article,
Why does the client not show a server connection even though my data is being processed?
In this case, the network configuration for the GMG ColorServer Client is wrong. Please make sure that the server address and the server port are set correctly. How to check the network settings f...
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Anna-Joy Klenk created an article,
Why is the data in my queue not being processed?
If the files in your queue are not being processed, there is a problem with the worker settings. Please make sure that the network settings in the GMG ColorServer Configurator are correct. Star...
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Anna-Joy Klenk created an article,
Why is my queue empty even though the GMG ColorServer Controller says all components are running?
In this case, an empty queue indicates either a wrong network configuration in the Hotfolder Service Configurator or an inactive GMG Hotfolder Service Monitor. Please eliminate the possible cause...