Anna-Joy Klenk
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Activity overview
Latest activity by Anna-Joy Klenk-
Anna-Joy Klenk created an article,
Error message: “The Standard Head is not mounted." / “e3StandardHeadNotMounted" / “Error in the application"
These error messages refer to the measurement devices X-Rite i1 Pro3 and X-Rite i1 Plus3. They are displayed if the ambient light sensor was not locked before measuring. Also, they are shown if usi...
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Anna-Joy Klenk created an article,
Error message: „The installation of MS VC 2017 Redist (x64) appears to have failed. Do you want to continue the installation?“
This message is shown during the installation if a more recent of the Microsoft Visual C++ Redistributable component is installed on your computer. You can ignore this message and continue the inst...
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Anna-Joy Klenk created an article,
Can I create a high-resolution ICC profile from an MX4 file?
No, but you can use GMG ProfileEditor to export the target values and actual values into a CGATS text file instead. This file can then be used in common ICC profiling solutions as a basis for the p...
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Anna-Joy Klenk created an article,
How do I restore my system from a backup?
You can find the function to restore your system from a backup file in the GMG ColorServer Configurator under Server Configuration > Backup and Restore. Start the GMG ColorServer Configurator. ...
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Anna-Joy Klenk created an article,
How do I create a backup?
GMG ColorServer provides an integrated backup function. You can find it in the GMG ColorServer Configurator under Server Configuration> Backup and Restore. Start the GMG ColorServer Configurato...
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Anna-Joy Klenk created an article,
Why does the client not show a server connection even though my data is being processed?
In this case, the network configuration for the GMG ColorServer Client is wrong. Please make sure that the server address and the server port are set correctly. How to check the network settings f...
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Anna-Joy Klenk created an article,
Why is the data in my queue not being processed?
If the files in your queue are not being processed, there is a problem with the worker settings. Please make sure that the network settings in the GMG ColorServer Configurator are correct. Star...
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Anna-Joy Klenk created an article,
Why is my queue empty even though the GMG ColorServer Controller says all components are running?
In this case, an empty queue indicates either a wrong network configuration in the Hotfolder Service Configurator or an inactive GMG Hotfolder Service Monitor. Please eliminate the possible cause...
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Anna-Joy Klenk created an article,
Where can I adjust the host name after my computer name has changed?
You can change the host name in the GMG Hotfolder Service Configurator under Resources > Hotfolder Locations. Right-click on the appropriate hotfolder location and select Update Host.
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Anna-Joy Klenk created an article,
Why does my GMG ColorServer Client not connect to the server?
If the client cannot connect, this is often due to missing licenses, an inactive service controller, or incorrect network settings. Is your dongle connected? The dongle always has to be connect...