This error message is displayed if the measuring background is wrongly set or dirty. However, it can also indicate a defective measuring unit.
Via your printer's control panel, access the measurement background setting for the SpectroProofer.
Is the ILS status Successful and the background color Black?
In this case, the wrong measuring background is used, GMG ColorProof uses the white measuring background by default.
- Please insert the white measuring background and restart your printer.
- Make sure that, in GMG ColorProof, White Backing is selected under Output > Printers > Available Printers > [Double-click on printer] > General Settings > Printer > Printer Settings > Backing.
You can find detailed instructions on the listed steps in the maintenance section of the Epson user manual, which you can download from the manufacturer's website. |
Is the ILS status Failed and the background color Grey?
In this case, the measuring unit is dirty.
- Please remove the measuring unit.
- Clean the measuring background and the white tile.
- Reinstall the measuring unit.
You can find detailed instructions on the listed steps in the maintenance section of the Epson user manual, which you can download from the manufacturer's website. |
What can I do if Grey is still displayed as background color after cleaning?
The internal measuring unit may be defective. Please contact your Epson sales channel partner to discuss how to proceed.
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