If you are still using a hardware dongle, please ensure that the following points have been checked.
Before installing a new GMG software version:
- Close all running GMG applications: see here
- disconnect all measurement devices
- disconnect the USB-over-network connection to the dongle (in case this is used)
Before starting the new version:
- re-connect the USB-over-network dongle (if the dongle is connected this way)
Please be aware that we are offering a more modern type of licensing than licensing with hardware dongles. More information can be found here: How to Switch from dongle to Online Licensing?
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