Troubleshoot No Cloud reporting in PrintFactory

No jobs in Cloud:

* Check data collection is ON 
* Check Firewall on License server (using Firefox ): with 2 links below:

- http://app.aurelon.com/license/test

- http://api.aurelon.com/api/test

* Check if not Proxy server -> not supported 
* Check if V5 ->

** close RIP, 
** Go to C: users\shared\PrintFactory\Database 
** rename ‘command queue’ and ‘logqueue’ -> add _back 
** restart RIP: commandqueue and logqueue are recreated and thus purged. 
** Rip a file and see if it goes through. 
** Wait 30 minutes to see if devices sync