Problem:
The files in the hotfolder are not processed.
The files in the hotfolder are not recognized.
Solution: please delete all files from all hotfolders including the hidden files:
1. To display the hidden files, please activate the following settings:
- Explorer > Organize > Folder and Search Options > View > Show Hidden Files & Folders > activate this option
- Hide protected operating system files (recommended) > deactivate this option
2. Remove all files in all hotfolder input paths
3. Restart ColorProof
4. Are the files now recognized and processed?
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