Anti-Virus Check to troubleshoot ColorProof issues

If you experience issues such as:

• Jobs are not being processed
• The license is not recognized
• OpenColor cannot be connected

it may be worth checking whether the issue is caused by antivirus software.

Troubleshoot

1. Temporarily disable antivirus protection for testing purposes.
2. Restart ColorProof
3. Is the issue solved? (e.g. Jobs are now processed, license recognized, OpenColor connected)

If disabling the antivirus software resolves the issue, the next step is to configure the required exceptions in the antivirus application.